What if I am locked out of my account?

Perhaps you have entered your password incorrectly too many times logging in to one of our Windows machines or ActiveDirectory controlled services (Lab, animal.eng, mounting network shares, etc.) or are getting the following error:

“The referenced account is currently locked out and may not be logged on to.”

We can unlock your account but it’s only secure if you come ask us in person. It’s difficult to verify identity through e-mail, phone, etc. You may, however, remove the lock by syncing or resetting your password via the CoE User Tools page available in the right column of our home page.

If this does not work for your situation, stop in to see the Help Desk in WEB 210 or 224 or e-mail support@coe.utah.edu.

Posted in: CADE, Engman Lab, General Tips, MGK Mac Lab, Remote Access, Windows Questions