FAQ – Windows

Windows Questions

Is SolidWorks available for download for research or department computers?

SolidWorks 2016-17 is currently available for student and department installations. The version of SolidWorks available is tied to the academic calendar and new versions are typically made available to us during summer semester. After testing, we upgrade the labs in preparation for fall semester.

There are three editions of SolidWorks available and each is intended for a specific use:

The Student Engineering Kit is the full version that matches the version installed in our labs feature for feature, however its license allows it to be installed on student laptops or home computers and activates directly with SolidWorks over the internet. The activation is valid for 1 year, at which point you will need to install the new version for the new academic year to continue using SolidWorks. Most students will want to install this edition of SolidWorks.

The Student Design Kit is similar to the Student Engineering Kit in that it is meant to be installed on laptops or home computers, however it is a slimmed down version of SolidWorks and is missing several features that are available in the Student Engineering Kit. License activation is identical to the Student Engineering Kit described above. You will likely only want this edition of SolidWorks if you have drive space limitations on your computer or simply don’t need the missing features.

The Education Edition is intended to be installed on College of Engineering department desktops. It requires access to CADE’s network license server in order to run. So, while it can be installed on home computers, doing so requires either an active connection to the Campus VPN, or a monthly license borrowing procedure in order for the licensing to work properly. This is typically NOT the edition you want if you are installing SolidWorks on a laptop or home computer.

*** THIS SOFTWARE IS ONLY PROVIDED TO STUDENTS IN THE COLLEGE OF ENGINEERING AT THE UNIVERSITY OF UTAH. ***

Installation instructions for all three editions can be obtained by accessing the Solidworks folder in CADE’s U.Box repository.
Log in with your CIS credentials (UNID & CIS/UMail password). If you’ve not created your U.Box account, do so first.

Note:  Solidworks is a MS Windows-only program and will NOT run on (Mac) OS X or Linux distros.  One could, however, use a Windows virtual machine or emulator to run it (VirtualBox, VMWare Player/Fusion, Parallels, CrossOver, VirtaulPC, etc.)

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Which username/password should i use for [insert service name]?

We have evolved to where each user has one username and ONE password. We may refer to your CADE or CoE username and password. This is separate from your CIS/uNID and it’s password, but we may ask you to use those for authentication, such as when creating your account or changing your password.

Your CADE/CoE username is some combination of letters from your names (First, Middle(s), & Last) and generated by an algorithm. Once created, we don’t change them except in rare circumstances.

Your CADE/CoE account is use for:
• logging in to any Linux, MacOS, or Windows computer on our Domain (USERS\ or users.coe.utah.edu), including lab machines, Terminal Servers, VDI hosts, or other Virtual Machines.
• connecting/mounting a Network File Share with CIFS/SMB.
• WebPrint and any PaperCut printing services.
• logging in to your DreamSpark and MSDNAA accounts.
• mounting a Network File Share with NFS.

Note: Your CADE/CoE username and passwords are 100% separate and in addition to your CIS or other campus logins and accounts. Some departments may have labs or computers that require specific logins.

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How do I create a CADE account?

To create a CADE account, click here and follow the prompted steps.

You do not need to register your UCard for access to the labs as anyone with a current UCard may enter the lab.

The username and password for this account is the same for ALL College of Engineering computer lab computers (Windows, Linux, and Apple labs).

If you forget your username and/or password, or wish to reset/sync your password, you can do so from the same User Tools Link. This link can also be found under Quick Links, CoE User Tools – Password Reset.

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How do I fix a corrupted Windows profile?

Fixing your Windows Profile is not difficult, but requires that you follow several specific steps.  Doing so involves verifying that you are currently under your disk quota, renaming your current Windows Profile and then allowing Windows to generate a new Profile when logging in. Also, you can’t fix your Profile while you are logged in to any Windows lab computers, so you must log out of any Windows computers before proceeding with the following steps.

Step 1 – Login to a CADE Lab (WEB 224) Linux computer.

Step 2 – Check your disk quota by running the command ‘quota’ in a terminal window.  Verify that your current ‘quota’ usage is below your quota ‘limit’.  Skipping this step may cause further Profile problems and require you to repeat all of these steps.  If you are over your quota, you will need to remove old/unneeded files to get back below your quota ‘limit’.

Step 3 – Rename your current Windows Profile by running the following commands:

‘cd ~’

‘mv .win_profile.V2 OLD.win_profile.V2’

Note, you may need to repeat this step for other profiles, similarly named (ie, .win_profile.V5, etc.)

Step 4 – You can now logout of the CADE Lab Linux computer.

Step 5 – Log back in to a Windows lab computer.  If you completed the previous steps correctly Windows will generate a new Profile for you when logging back in.

Step 6 (optional) – If you notice any files are missing from My Documents or your Desktop, you can recover them by opening My Computer, navigating to X:\OLD.win_profile.V2\Desktop (or Documents) and then copying any files to your new Desktop or My Documents folders.

Step 7 (optional) – If you are sure you do not need any files from your old Profile you can delete the folder X:\OLD.win_profile.V2\ to save disk space.

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How do I use ssh for remote access?

If you use Mac OS X or some flavor of Linux, you already have the means to ssh in. Please see the SSH FAQ listings.

To ssh to the Linux machines with Windows (7, Vista or XP) we recommend installing an ssh client such as putty, a free download.  This will only provide command line access.  You can also try Cygwin which is available free online.  CygwinX provides an xserver, allowing you to open X windows (GUIs, java, etc.), but see the next paragraph for the best option.

The recommended way to connect to our Linux machines is NoMachine.  This provides a full GUI login, as though you were logging in to the machine in the lab.

See also which machines you can connect to here.

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What is SSH?

Secure Shell (SSH), sometimes known as Secure Socket Shell, is a UNIX-based command interface and protocol for securely getting access to a remote computer. It is widely used by network administrators to control desktop machines and other kinds of servers remotely.

SSH is actually a suite of three utilities – slogin, ssh, and scp – that are secure versions of the earlier UNIX utilities, rlogin, rsh, and rcp. SSH commands are encrypted and secure in several ways. Both ends of the client/server connection are authenticated using a digital certificate, and passwords are protected by being encrypted. SSH uses RSA public key cryptography for both connection and authentication. Encryption algorithms include Blowfish, DES, and RSA.

If you have Mac OS X or use Linux then you already have the tools you need to remotely log in. Please see the FAQ on “Which CADE machines can I log into” for information on the correct syntax.

For those of you who use Windows and want to be able to use SSH to remotely log in you will need to install and xserver client. We recommend using Windows PowerShell or PuTTY.  There are clients available for Windows like CygwinSecureFX, XMing and SSH for Windows.

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CADE Lab Remote Access

All lab1 and lab2 machines are running NX Server. This allows you to open a desktop connection similar to VNC without the need to start a separate vnc server session. To connect you will need to install the NX client on your local machine. The downloads are available from the NoMachine website. Clients are available for Windows, OS X, Linux and Solaris.

1. Configure the remote connection by clicking the Add a Computer button at the top of the page.
Screen Shot 2014-01-29 at 10.13.09 AM

2. Name the connection, change the protocol to SSH, and add the hostname of the computer to connect to. (Make sure the port is set to 22)
Screen Shot 2014-01-29 at 10.13.38 AM

3. Click the Advanced button on the lower left, and change the login to Use the NoMachine Login.
Screen Shot 2014-01-29 at 10.14.28 AM

4. Enter you CADE lab username and password at the authentication prompt.
Screen Shot 2014-01-29 at 10.15.11 AM

5. Click Create a New Virtual Desktop and choose the desktop enviornment for the remote session.
Screen Shot 2014-01-29 at 10.15.42 AM

More, in-depth, instructions can be found in the NoMachine Support page.

What remote machine or what’s the full name to connect to?  See this page.

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How do I view MS Office files in CADE/on Linux?

Use OpenOffice

Right click on the file and choose “Open with..” click the ‘Other Application’ button at the bottom if the OpenOffice application necessary isn’t in the list.  Enter /usr/local/bin/ooffice.  You can also right-click the file and choose ‘Properties,’ go to the ‘Open With’ tab and select or add the application.  This will set OpenOffice as the default for all files with that extension.

You can also run OpenOffice from the ‘Applications’ menu (click on ‘Office’ and open the appropriate program), or, from the Terminal, enter:

ooffice

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Can we access the Engman Lab Windows machines remotely? (How can I access the Window Terminal Server animal.eng.utah.edu?)

Nope.

But, CADE is happy to provide access to our Windows Terminal servers, animal.eng.utah.edu. These servers allow users to remotely access and run windows software, though not all software on the lab machines is available to run there. To connect to the Terminal servers you will need to use one of the following:

a.) Open a web-browser to https://coesec.eng.utah.edu, download and install the VMware Horizon client and add the ‘connection server’ coesec.eng.utah.edu, or
b.) From the same web page, choose the HTML Access and connect through your web-browser.
c.) Run Microsoft Remote Desktop and connect to animal.eng.utah.edu.

Please choose “USERS” from the Domain list and login with your CADE username/pw for a desktop.

For further information and other options for running Windows software remotely, see http://www.cade.utah.edu/remote-desktop-access/

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How can I fix/get below my quota?

If you receive an e-mail telling you that you are over your quota or are having problems running software and get out-of-disk-space errors, you will need to delete some files from your home directory. To do this you will need to log into a machine in the CADE Lab via a virtual terminal. To do this hold down ctrl+alt and hit f4 at the login screen. You will then be dropped into a virtual terminal where you can log in with your regular name and password.

You can try and log in using the normal graphical, however this will be a very slow process.

Once you have logged in run the following command:

du -ka | sort -n

This will list all of the files you have within your home by size (in ascending order). You can deleted any files or directories that you no longer need:

rm filename to remove files

rm -rf directoryname to remove for directories – be aware- all files and subdirectories also removed.

Once you have deleted all the files you no longer need run the quota command:

quota

If you are still over you will need to delete more files. If this is not possible, please come to the Help Desk and we can discuss your situation.

If after deleting your files you find that the results of the sort command and the quota command are different (ie: the sort command says that you are under quota within your home but quota still says it is over) then it is possible that you have files elsewhere under /home.

This can happen if you have been part of any groups or teams that requires you to place files outside of your own home directory but within /home. If this happens please come to the Help Desk and we will be happy to run a search for you to locate the offending files.

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How can I mount a network shared drive to my computer?

If you are off campus, you must first establish a connection to the Campus VPN.

On campus or from the VPN, you can mount a network share/network drive by following the instructions below for your Operating System (OS).  
Note:  In the descriptions below, replace ‘sharename’ with the share you wish to connect to. To connect to your home directory, you can replace ‘earth.coe.utah.edu’ with ‘chips.eng.utah.edu’ and ‘sharename’ with ‘home/username’ (or home\username, on Windows).

For Windows users-  open a Windows Explorer window and choose the menu ‘Tools’ :: ‘Map Network Drive.’  In the window that opens, choose a drive letter not in use, and for folder, enter the server and share name as follows:  \\earth.coe.utah.edu\sharename  (remember, where ‘sharename’ = ‘share-you-want-to-mount’). Click the ‘Reconnect at logon’ if that’s your preference, but you must check the ‘Connect using different credentials’ box.  Click ‘Finish’ and enter your Username as USERS\username and your Windows password.

For Mac OS X users- in the Finder, select the menu ‘Go’ :: ‘Connect to Server…’ (or cmd-K).  For the Server Address, enter smb://earth.coe.utah.edu/sharename and click the ‘Connect’ button.  In the user window that appears, ensure ‘Registered User’ is selected and in the Name field enter your Windows username and password and click ‘Connect’.

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Ignoring that NX is better, how do I set up XMing for remote access?

The ssh access available on lab machines can forward X connections for running GUI applications remotely. X-forwarding is handled natively under Linux and MacOSX, but Windows users must install a 3rd party program in order to use it. One such program is XMing. We think NX/NoMachine is the best option, but

Using XMing is relatively easy.

  • Download and install a copy of XMing from their website
  • Start XMing Launch
  • When asked to choose a session type, select ‘Start a program’
  • Type the hostname of a lab machine (such as lab2-28.eng.utah.edu) into the “Connect to computer” field, enter your CADE username and password
  • Save the configuration for later use
  • Connect

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Can I get a student version of SolidWorks for my home computer/laptop?

SolidWorks 2016-17 is currently available for student and department installations. The version of SolidWorks available is tied to the academic calendar and new versions are typically made available to us during summer semester. After testing, we upgrade the labs in preparation for fall semester.

There are three editions of SolidWorks available and each is intended for a specific use:

The Student Engineering Kit is the full version that matches the version installed in our labs feature for feature, however its license allows it to be installed on student laptops or home computers and activates directly with SolidWorks over the internet. The activation is valid for 1 year, at which point you will need to install the new version for the new academic year to continue using SolidWorks. Most students will want to install this edition of SolidWorks.

The Student Design Kit is similar to the Student Engineering Kit in that it is meant to be installed on laptops or home computers, however it is a slimmed down version of SolidWorks and is missing several features that are available in the Student Engineering Kit. License activation is identical to the Student Engineering Kit described above. You will likely only want this edition of SolidWorks if you have drive space limitations on your computer or simply don’t need the missing features.

The Education Edition is intended to be installed on College of Engineering department desktops. It requires access to CADE’s network license server in order to run. So, while it can be installed on home computers, doing so requires either an active connection to CADE’s VPN, or a monthly license borrowing procedure in order for the licensing to work properly. This is typically NOT the edition you want if you are installing SolidWorks on a laptop or home computer.

*** THIS SOFTWARE IS ONLY PROVIDED TO STUDENTS IN THE COLLEGE OF ENGINEERING AT THE UNIVERSITY OF UTAH. ***

Installation instructions for all three editions can be obtained by accessing the Solidworks folder in CADE’s U.Box repository.
Log in with your CIS credentials (UNID & CIS/UMail password). If you’ve not created your U.Box account, do so first.

Note:  Solidworks is a MS Windows-only program and will NOT run on (Mac) OS X or Linux distros.  One could, however, use a Windows virtual machine or emulator to run it (VirtualBox, VMWare Player/Fusion, Parallels, CrossOver, VirtaulPC, etc.)

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What if I am locked out of my account?

Perhaps you have entered your password incorrectly too many times logging in to one of our Windows machines or ActiveDirectory controlled services (Lab, animal.eng, mounting network shares, etc.) or are getting the following error:

“The referenced account is currently locked out and may not be logged on to.”

We can unlock your account but it’s only secure if you come ask us in person. It’s difficult to verify identity through e-mail, phone, etc. You may, however, remove the lock by syncing or resetting your password via the CoE User Tools page available in the right column of our home page.

If this does not work for your situation, stop in to see the Help Desk in WEB 210 or 224 or e-mail support@coe.utah.edu.

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Chrome won’t start on Windows machines, what can i do?

We’re aware of a bug with Google Chrome on our Windows OS lab machines and there’s a simple script to fix the issue for you.

Open Explorer, navigate to ‘C:\support’ and double click the “Fix – Google Chrome Won’t Start.cmd” script.

As always, let us know if any issues or if this doesn’t resolve the problem for you, support@coe.utah.edu.

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