Connecting to CoE via the Campus VPN

For remote access to any CADE/CoE IT services or systems, you need to use the Campus VPN (Virtual Private Network) with a registered uNID.

NOTE: If you are not associated with the College of Engineering, this is NOT FOR YOU.

1. To register your uNID, send an e-mail to support@coe.utah.edu and describe your need for Campus VPN access as a ‘student’, ‘staff’ or for ‘researcher/professor’, and provide your name and UNID. We will reply letting you know it’s ready for use.

* * * STUDENTS * * *
Before reading further, go ahead and opt IN to ‘Duo Security’, the U’s two-factor authentication (2FA) service. Log in to CIS and select the Duo 2FA Management tile to turn it on, or try here:

2. While the WebVPN is available, most services/software require and we recommend you install the Cisco AnyConnect client, available from our Downloads page www.cade.utah.edu/downloads, OSL or via the WebVPN after sign-in.

3. After you receive a response that your UNID has been added, you must set the connection server as ‘vpnaccess.utah.edu’ and the Username format:
Students: u#######@student.coe.utah.edu
Staff: u#######@staff.coe.utah.edu
Researcher/Faculty: u#######@research.coe.utah.edu

Use your CIS password in the ‘password’ field.

For the ‘second password’, you will also need the Duo App on your smartphone or mobile device as campus requires 2 Factor Authentication(2FA) for VPN service. In the field, type ‘push’ and you’ll receive the Duo prompt for approval (similar to the ‘Send Me A Push’ used in web apps). Alternatively, open the Duo App on your device and generate the ‘second password’ by clicking on the UofU banner/down-arrow- enter the 6-digit #.

Further information and instructions for support can be found at https://uofu.service-now.com/UIT/VPN KnowledgeBase Article and the https://uofu.service-now.com/UIT/DUO 2FA KnowledgeBase Article

Which username/password should i use for [insert service name]?

We have {finally} evolved to where each user has ONE username and ONE password for all CoE/CADE machines and services. We may refer to your CADE or CoE username and password. This is separate from your CIS/uNID and it’s password, but we may ask you to use those for authentication, such as when creating your account or changing your password.

Accounts created prior to ~May of 2017, CADE/CoE username is some combination of letters from your names (First, Middle(s), & Last) and generated by an algorithm. For all newer accounts, the username is your uNID (formatted as a lower-case ‘u’ and 7digits). Once created, we don’t change them except in rare circumstances.

Your CADE/CoE account is used for:
• logging in to any Linux, MacOS, or Windows computer on our Domain (USERS\ or users.coe.utah.edu), including lab machines, Terminal Servers, VDI hosts, or other Virtual Machines.
• connecting/mounting a Network File Share with CIFS/SMB.
• WebPrint and any PaperCut printing services.
• mounting a Network File Share with NFS.

Note: Your CADE/CoE username and passwords are 100% separate and in addition to your CIS or other campus logins and accounts. Some departments may have labs or computers that require specific logins.

Windows Remote Desktop Access

see: Remote Desktop Access

May I access my campus desktop machine remotely?

The short answer: yes.

The longer version: If the machine has a static IP address, try connecting to that remotely. The machine must be set up to allow remote access (via ssh, Screen Sharing/VNC, Remote Desktop Protocol, etc.) and wake-on-network-access/NOT go to ‘sleep’, but if you don’t have administrator privileges on this machine, we may need to enable remote access for you (see below). We may also need to allow such a connection on the proper ports through the CoE firewall. You will need to be on the Campus VPN to reach your machine.

Connecting to a Windows machine:
– Try using MS’s Remote Desktop Assistant to configure your machine for remote access.
– On the computer you would like to connect TO, in Windows Explorer, right click on ‘Computer’, select ‘Properties’, then select ‘Remote Settings’ from the menu on the right.
– Select your user and ensure it has permission to RDC to the computer, and verify a password is set (RDC will not enable unless the user has a password, it cannot be blank).
– Get the machines IP address- open a command prompt (type “cmd” in Search and it will open) and type “ipconfig” (no ” “‘s) and it will list your IP (use the one in the form of 155.98.X.X, the wired ethernet address)
– On the computer you wish to connect FROM, open your RDC client, put in the IP address, login as the user with remote privileges and you should be connected to the current running session.

Connecting to a Mac:
– On the computer you would like to connect TO, open ‘System Preferences’ and the ‘Sharing’ pane.
– Check the ‘Screen Sharing’ or ‘Remote Management’ for general VNC access, ‘Remote Login’ for ssh access, other available as needed. Ensure you have added your user for the access level on the right.
– Get the machines IP address- click ‘Show All’/reopen System Preferences and click on ‘Network’, and find the Ethernet device in the left column, IP address will show on the right in the form 155.98.X.X.
– On the computer you wish to connect FROM, open Screen Sharing in the Finder via the ‘Go’ :: ‘Connect to Server…’. Enter the address as vnc://155.98.X.X

If you can’t get through or need help getting the machine set for remote access, send the IP and your request, plus any errors or issues you have to support@coe.utah.edu and we’ll help get you connected.

What if I am locked out of my account?

Perhaps you have entered your password incorrectly too many times logging in to one of our Windows machines or ActiveDirectory controlled services (Lab, mounting network shares, etc.) or are getting the following error:

“The referenced account is currently locked out and may not be logged on to.”

We can unlock your account but it’s only secure if you come ask us in person. It’s difficult to verify identity through e-mail, phone, etc. You may, however, remove the lock by syncing or resetting your password via the CoE User Tools page available in the right column of our home page.

If this does not work for your situation, stop in to see the Help Desk in WEB 210 or 224 or e-mail support@coe.utah.edu.

How do I add the list of CADE Lab machines to my list of ‘known_hosts’?

Download the known_hosts file from the ssh directory and place it in the appropriate directory or add the necessary lines to your existing file. Some software may require the list to be in a specific format or that the file be renamed.
www.cade.utah.edu/downloads

Can I run MATLAB Mobile on my iOS or Android device?

Indeed – simply download and install the appropriate mobile device application and then execute the commands in the Matlab application (R2012a+), from a lab machine, or any machine with a licensed copy of Matlab.

You will need MATLAB Connector (available from MathWorks, http://www.mathworks.com/mobile/) on your machine/device. Upon running the install_connector command, you’ll be prompted to accept the license agreement, and then receive an error message you can safely ignore:
Error using install_connector>doinstall (line 100)

Error: You do not have write permission to the MATLAB Installation folder
(/usr/local/apps/matlab/matlab14b).
The MATLAB Connector Installer cannot proceed.

Error in install_connector (line 54)
doinstall

Run the ‘connector on’ command and continue as normal.

See Matlab’s site for full instructions and more information, including a link to download the mobile app.

How do I log in to the Mac’s from home?

Other than with ssh, we haven’t allowed remote access to the MGK Mac Lab (WEB L224, lab8) machines.  See the FAQ on that, if ssh works for you.

If you would like to remotely access a Mac using Screen Sharing or VNC, we are now allowing that on a per-request basis. Simply e-mail support@coe.utah.edu and supply the following details:
-Your Name
-uNID
-Software you’re interested in using on the lab machine
-Course number or Prof/PI/Lab contact for research, etc.
-Time period you intend to use or need access

Ignoring that NX is better, how do I set up XMing for remote access?

The ssh access available on lab machines can forward X connections for running GUI applications remotely. X-forwarding is handled natively under Linux and MacOSX, but Windows users must install a 3rd party program in order to use it. One such program is XMing. We think NX/NoMachine is the best option, but

Using XMing is relatively easy.

  • Download and install a copy of XMing from their website
  • Start XMing Launch
  • When asked to choose a session type, select ‘Start a program’
  • Type the hostname of a lab machine (such as lab2-28.eng.utah.edu) into the “Connect to computer” field, enter your CADE username and password
  • Save the configuration for later use
  • Connect

How can I mount a network shared drive to my computer?

If you are off campus, you must first establish a connection to the Campus VPN.

On campus or from the VPN, you can mount a network share/network drive by following the instructions below for your Operating System (OS).  
Note:  In the descriptions below, replace ‘sharename’ with the share you wish to connect to. To connect to your home directory, you can replace ‘earth.coe.utah.edu’ with ‘chips.eng.utah.edu’ and ‘sharename’ with ‘home/username’ (or home\username, on Windows).

For Windows users-  open a Windows Explorer window and choose the menu ‘Tools’ :: ‘Map Network Drive.’  In the window that opens, choose a drive letter not in use, and for folder, enter the server and share name as follows:  \\earth.coe.utah.edu\sharename or \\chips.eng.utah.edu\sharename (remember, where ‘sharename’ = ‘share-you-want-to-mount’). Click the ‘Reconnect at logon’ if that’s your preference, but you must check the ‘Connect using different credentials’ box.  Click ‘Finish’ and enter your CoE username and password.

For Mac OS X users- in the Finder, select the menu ‘Go’ :: ‘Connect to Server…’ (or cmd-K).  For the Server Address, enter smb://earth.coe.utah.edu/sharename or smb://chips.eng.utah.edu/sharename and click the ‘Connect’ button.  In the user window that appears, ensure ‘Registered User’ is selected and in the Name field enter your CoE username and password and click ‘Connect’.