How do I create a CADE account?

To create a CADE account, follow the steps at https://usertools.eng.utah.edu

You do not need to register your UCard for access to the labs as anyone with a current UCard may enter the lab.

The username and password for this account is the same for ALL Price College of Engineering computer lab computers (Windows, Linux, and macOS labs).

If you forget your username and/or password, or wish to reset it, you can do so from the same User Tools Link. This link can also be found under Quick Links, PCE User Tools – Password Reset.

Which username/password should i use for [insert service name]?

We have {finally} evolved to where each user has ONE username and ONE password for all PCE/CADE machines and services. We may refer to your CADE or PCE username and password. This is separate from your CIS/uNID and it’s password, but we may ask you to use those for authentication, such as when creating your account or changing your password.

Accounts created prior to ~May of 2017, CADE/PCE username is some combination of letters from your names (First, Middle(s), & Last) and generated by an algorithm. For all newer accounts, the username is your uNID (formatted as a lower-case ‘u’ and 7 digits). Once created, we don’t change them except in rare circumstances.

Your CADE/PCE account is used for:
• logging in to any Linux, macOS, or Windows computer on our Domain (USERS\ or users.coe.utah.edu), including lab machines, Terminal Servers, VDI hosts, or other Virtual Machines.
• connecting/mounting a Network File Share with CIFS/SMB.
• WebPrint and any PaperCut printing services.
• mounting a Network File Share with NFS.

Note: Your CADE/PCE username and passwords are 100% separate and in addition to your CIS or other campus logins and accounts. Some departments may have labs or computers that require specific logins.

Is SolidWorks available for download for research or department computers?

SolidWorks 2022-23 is currently available for student and department installations. The version of SolidWorks available is tied to the academic calendar and new versions are typically made available to us during summer semester. After testing, we upgrade the labs in preparation for fall semester.

There are two editions of SolidWorks available, each is intended for a specific use:

The Student Premium Edition is the full version that matches the version installed in our labs feature for feature, however its license allows it to be installed on student laptops or home computers and activates directly with SolidWorks over the internet. The activation is valid for 1 year, at which point you will need to install the new version for the new academic year to continue using SolidWorks. Most students will want to install this edition of SolidWorks.

The Education Edition is intended to be installed on College of Engineering department desktops. It requires access to CADE’s network license server in order to run. So, while it can be installed on home computers, doing so requires either an active connection to the Campus VPN, or a monthly license borrowing procedure in order for the licensing to work properly. This is typically NOT the edition you want if you are installing SolidWorks on a laptop or home computer.

*** THIS SOFTWARE IS ONLY PROVIDED TO STUDENTS IN THE JOHN AND MARCIA PRICE COLLEGE OF ENGINEERING AT THE UNIVERSITY OF UTAH. ***

Installation instructions for both editions can be obtained by accessing the Solidworks folder in CADE’s U.Box repository.
Log in with your CIS credentials (UNID & CIS/UMail password). If you’ve not created your U.Box account, do so first.

Note:  Solidworks is a MS Windows-only program and will NOT run on macOS or Linux distros.  One could, however, use a Windows virtual machine or emulator to run it (VirtualBox, VMWare Player/Fusion, Parallels, CrossOver, VirtaulPC, etc.)

Windows Remote Desktop Access

see: Remote Desktop Access

Chrome won’t start on Windows machines, what can i do?

We’re aware of a bug with Google Chrome on our Windows OS lab machines and there’s a simple script to fix the issue for you.

Open Explorer, navigate to ‘C:\support’ and double click the “Fix – Google Chrome Won’t Start.cmd” script.

As always, let us know if any issues or if this doesn’t resolve the problem for you, support@coe.utah.edu.

What if I am locked out of my account?

Perhaps you have entered your password incorrectly too many times logging in to one of our Windows machines or Active Directory controlled services (Lab, mounting network shares, etc.) or are getting the following error:

“The referenced account is currently locked out and may not be logged on to.”

We can unlock your account but it’s only secure if you come ask us in person. It’s difficult to verify identity through e-mail, phone, etc. You may, however, remove the lock by resetting your password via the PCE User Tools page available in the right column of our home page.

If this does not work for your situation, stop in to see the Help Desk in WEB 210 or 224 or e-mail support@coe.utah.edu.

Can I get a student version of SolidWorks for my home computer/laptop?

SolidWorks 2023-24 is currently available for student and department installations. The version of SolidWorks available is tied to the academic calendar and new versions are typically made available to us during summer semester. After testing, we upgrade the labs in preparation for fall semester.

There are two editions of SolidWorks available, each is intended for a specific use:

The Student Premium Edition is the full version that matches the version installed in our labs feature for feature, however its license allows it to be installed on student laptops or home computers and activates directly with SolidWorks over the internet. The activation is valid for 1 year, at which point you will need to install the new version for the new academic year to continue using SolidWorks. Most students will want to install this edition of SolidWorks.

The Education Edition is intended to be installed on College of Engineering department desktops. It requires access to CADE’s network license server in order to run. So, while it can be installed on home computers, doing so requires either an active connection to the Campus VPN, or a monthly license borrowing procedure in order for the licensing to work properly. This is typically NOT the edition you want if you are installing SolidWorks on a laptop or home computer.

*** THIS SOFTWARE IS ONLY PROVIDED TO STUDENTS IN THE COLLEGE OF ENGINEERING AT THE UNIVERSITY OF UTAH. ***

Installation instructions for both editions can be obtained by accessing the Solidworks folder in CADE’s UBox repository.
Log in with your CIS credentials (UNID & CIS/UMail password). If you’ve not created your UBox account, do so first.

Note:  Solidworks is a MS Windows-only program and will NOT run on (Mac) OS X or Linux distros.  One could, however, use a Windows virtual machine or emulator to run it (VirtualBox, VMWare Player/Fusion, Parallels, CrossOver, VirtaulPC, etc.)

How can I mount a network shared drive to my computer?

If you are off campus, on uConnect wifi or any network outside of PCE you must first establish a connection to the Campus VPN.

On campus or from the VPN, you can mount a network share/network drive by following the instructions below for your Operating System (OS).  
Note:  In the descriptions below, replace ‘sharename’ with the share you wish to connect to. To connect to your home directory, you can replace ‘earth.coe.utah.edu’ with ‘chips.eng.utah.edu’ and ‘sharename’ with ‘home/username’ (or home\username, on Windows).

For Windows users-  open a Windows Explorer window and choose the menu ‘Tools’ :: ‘Map Network Drive.’  In the window that opens, choose a drive letter not in use, and for folder, enter the server and share name as follows:  \\earth.coe.utah.edu\sharename or \\chips.eng.utah.edu\sharename (remember, where ‘sharename’ = ‘share-you-want-to-mount’). Click the ‘Reconnect at logon’ if that’s your preference, but you must check the ‘Connect using different credentials’ box.  Click ‘Finish’ and enter your PCE username and password.

For macOS users- in the Finder, select the menu ‘Go’ :: ‘Connect to Server…’ (or cmd-K).  For the Server Address, enter smb://earth.coe.utah.edu/sharename or smb://chips.eng.utah.edu/sharename and click the ‘Connect’ button.  In the user window that appears, ensure ‘Registered User’ is selected and in the Name field enter your PCE username and password and click ‘Connect’.

How can I fix/get below my quota?

If you receive an e-mail telling you that you are over your quota or are having problems running software and get out-of-disk-space errors, you will need to delete some files from your home directory. To do this you will need to log into a machine in the CADE Lab via a virtual terminal. To do this hold down ctrl+alt and hit f4 at the login screen. You will then be dropped into a virtual terminal where you can log in with your regular name and password.

You can try and log in using the normal graphical, however this will be a very slow process.

Once you have logged in run the following command:

du -ka | sort -n

This will list all of the files you have within your home by size (in ascending order). You can deleted any files or directories that you no longer need:

rm filename to remove files

rm -rf directoryname to remove for directories – be aware- all files and subdirectories also removed.

Once you have deleted all the files you no longer need run the quota command:

quota

If you are still over you will need to delete more files. If this is not possible, please come to the Help Desk and we can discuss your situation.

If after deleting your files you find that the results of the sort command and the quota command are different (ie: the sort command says that you are under quota within your home but quota still says it is over) then it is possible that you have files elsewhere under /home.

This can happen if you have been part of any groups or teams that requires you to place files outside of your own home directory but within /home. If this happens please come to the Help Desk and we will be happy to run a search for you to locate the offending files.

How do I view MS Office files in CADE/on Linux?

Use LibreOffice.

If the file doesn’t open immediately, right click on the file and choose “Open with…” If LibreOffice isn’t in the list, click ‘Other Application’ at the bottom and choose the right program.

You can also run LibreOffice from the ‘Applications’ menu (click on ‘Office’ and open the appropriate program), and from a Terminal, using the command: libreoffice.